Executive Complaints Koons Automotive
53,183 Automotive Customer Service $40,000 jobs available on Indeed.com. Apply to Customer Service Representative, Client Advisor, Secretary and more! I purchased a car from Koons Automotive in Woodbridge, VA. I must admit the process was achieved with admirable ease. Sure there were some bumps in the road,as with any used car purchase.
According to the FTC, Jim Koons Management, which has 15 dealerships in the Mid-Atlantic region, and Oregon-based Lithia Motors Inc., which operates more than 100 stores in the West and Midwest, are two of the largest retailers of used cars in the nation.“Safety is one of the biggest considerations for consumers shopping for a car,” said Jessica Rich, director of the FTC’s Bureau of Consumer Protection. “So companies touting the comprehensiveness of their vehicle inspections need to be straight with consumers about safety-related recalls, which can raise major safety concerns.”. The FTC’s complaint against General Motors cites the company’s representations regarding certified pre-owned vehicles, such as: “Our 172-point vehicle inspection and reconditioning process is conducted only by highly trained technicians and adheres to strict, factory-set standards to ensure that every vehicle’s engine, chassis, and body are in excellent condition.
I bought a new Mustang on Tuesday; not my first car at this Dealership 6th. I went home Monday night thinking that the deal wasn't going to work for me at this time; but Steve, Tim, and Derek didn't give up trying for me. Not only did they get the payment where I wanted, but a special thanks to Tom Snyder for going the extra mile to get it lower than expected. I felt like it was a challenge for him to get the best payment possible. Also a special thanks to Khalid Hassouneh for filling in for Steve on his day off. Excellent customer service all around. On 11/14/18, I had taken my 2016 Ford Mustang to Koons Ford Collison Center at 6970 Security Boulevard in Baltimore, MD.
I initially brought my vehicle in for service because I could not open the trunk of the car. Jeff Klass was the service representative that helped me upon my arrival at the Collision Center. Subsequently, Jeff took the vehicle to diagnose the problem. I waited approximately a half an hour until he came back and told me that he was not able to get into the trunk.
He told me that he was not sure what the problem was and to come back the next day when he had more staff available. However, Jeff told me that the repair would start at a couple hundred dollars and up. I agreed to bring the vehicle back the next day and then I left.Subsequent to leaving the Collison Center I arrived at my job and I noticed a dent on the top of the trunk which was not there prior to taking it to the Collison Center. I called the Collison Center and spoke with Jeff and I told him about the trunk. He said that the dent was on the vehicle prior to him working on it. I went back to the Collision center later that evening and spoke with his supervisor who said Jeff informed her that he had spoken to me about the situation. The supervisor insisted that I wrongfully accused the Collison Center of denting the vehicle.
She said that there was a 4-way camera that Jeff observed with the car having a dent prior to him working on it. The supervisor said that she would review the 4-way camera and she would let me view it as well.Unfortunately, I have yet to be contacted in reference to viewing the 4-way camera. I am disappointed because I initially went to Ford Collison Center in hopes of my trunk being fixed, but instead, I incurred greater problems in return. Customer service in return made me feel like I was dishonest, which I felt very offended by.To resolve the problem, I would like Ford to compensate me for the damages done to the trunk of the vehicle. Koons Baltimore Ford respondedKaren, we have no choice in a situation like this other than to present the facts after we've done a thorough review of your visit with our staff. We have used our security cameras to review the very moment you brought the car onto our lot - 8:24am on 11/14/18. In the footage, which holds the time and date stamp, it is abundantly clear that your vehicle has this pre-existing damage to the trunk.
This damage was not caused by any member of our team. We reached out to ask you to come in and review the camera footage with us, and have not heard back. We can only assume that you have realized your own error here, and we wish you the best in finding a shop to help repair your vehicle. Should you change your mind and want to review the video with us, we would welcome the opportunity. Thank you, Dennis Koulatsos, General Manager. Bought a used Ford F-350.
Executive Complaints Koons Automotive Incorporated
Pete Dixon and Mark Rodgers both went out of their way to make my experience exceptional. The price was outstanding and they also went above and beyond to make the truck perfect. Including a undercoating, replacing the rear bumper, and fixing some findings from the safety inspection that could have easily been overseen. They also made sure the truck was ready and reliable for a 5 hour round trip to a funeral for a dear friend who helped me find the truck.
I highly recommend these guys for anyone buying a vehicle new or used. I was in interested in a silver Ford Focus so I did my due diligence by researching prices of the car I wanted and found that Koons Ford Baltimore couldn't be beat.
Michelle McBride reached out to me to discuss the car and on June 21st I went to purchase it. Their no-haggle WOW price is what everyone gets and they offered a substantial military discount in addition to it which I took advantage of. It was a very smooth experience and everyone was a pleasure to talk to. They were beyond helpful and I would definitely go back. The only negative I can think of is that that they only offer one free service but I can't complain. Dennis told me if I removed my negative feedback with ford cvp he would buy back my mustang.
I had issues with it having a tear in the door panel. No one would help me so I left that on my survey. He finally called me and said it hurts his dealership and he wouldn't do anything unless that feedback was gone. I finally got it removed and when I called to tell him he got irate and said don't ever contact him again. This is all recorded for proof. This dealership is a joke. I will be taking him to court for this incident and I won't stop until this is fixed.
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I had a very positive experience with Koons Ford in my purchase of a 2016 Lincoln MKZ. I worked with Charlita Hearn who came in on her day off to help me look at the car I wanted.
It was a low-pressure, pleasant environment. As with any car purchase, there was some back and forth, but it was done in a professional environment with an attitude toward getting a deal done. Brittany the finance manager was also very knowledgeable and helpful. Her understanding of the application process definitely got us a better rate.
I highly recommend Charlita and Koons Ford. My experience getting into a new 2018 Ford F-150 Lariat from Koons Ford Baltimore was exceptional. My Sales Consultant Tim Robertson and Finance Manager Chris Brown are experienced knowledgeable professionals, it was a pleasure conducting business with them. I also had the opportunity to deal with another excellent Koons Ford employee and that is Customer Relations Manager Athina Batis. Batis was able to answer a question for me addressing my concerns as if they were her own. All 3 Koons Ford employees mentioned above are an extreme asset to Ford and represent your brand well.Thank you,James F.
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